Refund and Returns Policy

At physiqueleggings.com, we are committed to providing you with high-performance activewear that empowers your every move. We understand that sometimes a product may not be the perfect fit for your unique physique or training needs. This Refund and Returns Policy outlines your rights and our procedures for returning or refunding eligible items purchased from our online store.

Our Commitment to Quality

We take great pride in the craftsmanship, fabric technology, and durability of our leggings, sports bras, tops, and outerwear. Each item is designed to support you through intense workouts, daily wear, and everything in between. However, if you are not completely satisfied with your purchase, we are here to help.

Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • Condition: The item must be unused, unworn, and in the same condition that you received it. It should have all original tags and packaging intact.
  • Hygiene: For hygiene reasons, we cannot accept returns on certain items unless they are faulty. This includes, but is not limited to, underwear, socks, and face coverings.
  • Proof of Purchase: A valid order number or other verifiable proof of purchase from physiqueleggings.com is required for all returns.

We strongly recommend trying on your activewear with appropriate undergarments and keeping the original packaging until you are sure you wish to keep the item.

How to Initiate a Return

If your item meets the eligibility criteria, you may initiate a return by following these steps:

  1. Contact Our Support Team: Log into your account on our website or use the designated contact form in our Help Center. Locate your order and select the “Request Return” option.
  2. Provide Details: Clearly indicate which item(s) you wish to return and the reason for the return (e.g., sizing issue, change of mind, defect).
  3. Receive Return Instructions: Once your request is reviewed and approved, you will receive detailed instructions on how to send your item(s) back to us. Please do not send your purchase back to the manufacturer or any address not provided in our official return instructions.
  4. Prepare Your Package: Securely pack the item(s) in suitable packaging, including a copy of your return confirmation or order number inside the package.

Refunds

Once your returned item is received and inspected, we will send you a notification regarding the approval or rejection of your refund.

  • Approved Refunds: If your return is approved, a credit will automatically be applied to your original method of payment. Please note that depending on your payment provider, it may take some time for the refund to be officially posted to your account.
  • Partial Refunds: Partial refunds may be granted in certain situations, such as items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
  • Late or Missing Refunds: If you have approved a refund but have not received it yet, first check your bank account or contact your credit card company. There is often a processing period before a refund appears. If you have done this and still have not received your refund, please contact us again for assistance.

Exchanges

We want you to love the way your activewear fits and feels. If you need a different size or color, the fastest way to ensure you get what you need is to initiate a return for the item you have and place a separate order for the new item. Once your return is accepted, a refund will be issued, allowing you to make a new purchase.

Non-Returnable Items

Certain items are not eligible for return under our standard policy. These include:

  • Gift cards (where applicable)
  • Final sale or clearance items (clearly marked at the time of purchase)
  • Any item that has been worn, washed, altered, or damaged by the customer
  • Items returned without prior authorization or outside of our stated return request window

Defective or Damaged Items

We make every effort to ensure your activewear reaches you in perfect condition. However, if you receive a defective, damaged, or incorrect item, please contact our support team immediately. We will ask you to provide clear photographs of the issue and your order number. After verifying the defect or damage, we will provide instructions to return the item and arrange a full refund or a replacement at no additional cost to you.

Consumer Rights

Nothing in this policy affects your statutory consumer rights regarding faulty or misdescribed goods.

Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our website following such changes constitutes your acceptance of the new policy.

Need Help?

If you have any questions about returning an item or our refund process, please visit our Help Center on physiqueleggings.com and submit a support request. Our team is here to assist you.